Client Testimonials

Give Sound Rooter a five star plus. They showed up on time. Tried to hydro blast the sewer line didn't work. Tried to put a camera down the line didn't work. No charge for the camera. Going to have to dig up the sewer line  . Never plant tree by a sewer line will cause problem in the future.  I called sound Rooter because I had sewer backup in the kitchen sink You guys are great thanks again

— David J

Marcus and Crystal are great! We had to call them on a Saturday evening for a clogged kitchen sink. They showed up within 15 minutes and were efficient and effective! We appreciated their being clean, professional and courteous.  We would definitely recommend Sound Rooter and Plumbing to anyone in need of plumbing help.

— Kelli P

These guys came to my house spur of the moment and fixed my toilet when they realized the problem was bigger than that they went to Home Depot bought the parts and fixed the big problem! Amazing service! If you want super nice people and super great service I highly recommend sound rooter and plumbing.

— Rachel B

Excellent service. Prompt and friendly people. Marcus did a great job and didn't mind me looking on, while explaining what he was doing. Krystal worked well with our home warrantee service to make sure the work done was covered. A professional couple.

— Michael B

Very kind people who came within a half hour to fix our crawl space leak. As new homeowners they made us feel very comfortable and explained everything they were doing. They went right to work and truly worked together as a well oiled machine.  Such a blessing to have found such a wonderful local business. Would highly recommend this company!

— Summer W

Called them for what seemed an emergency pipe leak.  They responded quickly and was able to get to my house the same day unlike the other plumbing companies I called.  Marcus came right on time and was quickly able to troubleshoot the problem.  It was a simple fix.  I definitely recommend them and will call them next I need a plumber.

— Diane W

Highly recommend. Incredibly friendly people, who were at our house within 20 minutes and had our pipe issue resolved in less than 30 minutes. Very personable and helpful with answering our questions and providing information. Reasonably priced and offered us a military discount without us asking.

— Mary K

I called about 5 places on a Saturday and Marcus was the first to actually answer the phone. Marcus and his wife came to do a main drain clean out. They were right on time, friendly, quick and did a great job.  Marcus shared some tips on how my sewer setup should be changed to make it more efficient. Very satisfied with the service. Thank you!

— Mike T

Pleasant folks to deal with. They weren't afraid to get their hands dirty during an estimate and found the cause of my problem right away. They will be my first call for any future needed repairs.

— Derek N

Marcus is super flexible and responsive! We had a lot of trouble hit our building all at once because of the winter storm, and he was able to help us get our roof draining again and diagnose how to get our water turned back on. He made our disaster a priority and helped us get it all under control, plus he was very transparent about our options and costs.

— Kristine G

Had a problem with at my mom's house with the hot water tank, we tried to DIY it and ended up needing professional help.  Called Sound Rooter and they came through within a day of making the call, fixed the problem and did excellent work.  Highly recommended for all your plumbing needs and great quality service.  Can't thank you enough.

— Walter B

They are amazing. Came out in a very short notice. Diagnosed the problem correctly. My sewage line was clogged and backed up because we later found out the septic pump wasn't working. Didn't even charged me anything. You guys are amazing and I would recommend them for any plumbing work.

— Allen P

Marcus and Crystal are great to work with: friendly, very responsive,  competent, and the price was fair.  I couldn't even get a return call from other plumbers in my area when I had a back up issue.  Marcus and Crystal pleasantly surprised me by working with my schedule.  I highly recommend them!

— Danelle C

Best in the area!  Contacted Marcus and Crystal to fix a leaky kitchen faucet  and couldn't be more pleased with the results.  Marcus is not only a highly skilled and experienced technician but very personable and enjoyable.  They can take on any operation!  Be sure to say hi to Rooter!

— Gary G

These two are GREAT. Called them late in the day - they were prompt, professional, focused and direct. I didn't end up needing much help but would call them back in a second if I did. Thanks, Crystal and Marcus!

— Katie K

Marcus and Chrystal were amazing! I called them out to clean a clogged pipe and they were in and out with everything flowing freely again! On top of that they fit me into there busy Monday schedule! They both worked great as a team and kept my job site clean! Professional and easy to work with! I will have them out for all my plumbing needs! Thanks for your great work!

— Heidi B

Marcus and Chrystal installed new gas piping in my home so that I can add a gas range to my kitchen. Their estimate was very competitive and they were very quick to reply and schedule the work.  Super friendly, polite, and carried out the work with minimal disruption. I highly recommend!

— Kelly B

Excellent communication and service..  and fast service..  Marcus was very professional and explained everything thoroughly..  very fair pricing with no hidden cost..  highly recommended

— Dianne B

Marcus and Crystal provided great service. Our sump pump overflowed in our basement. My husband called them at 0600 am and they had a full schedule but made time to evaluate our situation and then came back and fixed it. They were very knowledgeable about the process and explained to me very clearly what was going on. I had to replace the pump and they gave me as much of a discount as they could, which I really appreciated. I will definitely call Sound Rooter & Plumbing for any additional plumbing services. Thx you.

— Andrea M

Marcus and Chrystal were amazing to work with! Called at 7:30 am and had my sink unclogged by 11:30. Chrystal was kind enough to keep my updated with Marcus' schedule. I knew when he was finished with his first job and on the way to my house. Great service! Highly recommend!

— Elle M

Project: Install, Repair or Replace Plumbing or Fixtures

Marcus was personable, informative, & work reliable. He explained & showed me everything as he progressed through the project. He & his wife work in tandem and are extremely proficient, work quickly, and double check their work. Oh,I also must mention their pricing is fair & competitive compared to the larger well known businesses. Thank you!

— Michael S. in Lacey, WA

HomeAdvisor

Excellent customer service. Very friendly and responsive. Did not try to sell me what I didn t need.

— David W. in Dupont, WA

HomeAdvisor

Project: Repair or Service a Water Heater

Marcus and his wife are truly amazing. They are prompt and efficient. I would recommend them to all my family and friends.

— Anna A. in Lacey, WA

Project: Install a Tankless Water Heater System

They did an excellent job, very detailed and on time. We would highly recommend them. Marcus installed a tankless water heater. Don & Carol

— Don B. in Mccleary, WA

Project: Install, Repair or Replace Plumbing or Fixtures

Very polite. I called unexpectedly, instead of giving me a time, he texted me near the time and told me he was on his way. Excellent job, clean and efficient.

— Kim M. in Lacey, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

I have previously hired a nationally known company to rooter out roots clogging underground drain pipe. Sound Rooter did a great job for less money and used the same technique plus did a better job of clean-up after the work was finished. You can't go wrong with this company.

— Lois F. in Olympia, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

In a few words, it was the best experience with a plumber I’ve had—and I am 70 y/o. Marcus changed out my tired toilet in under 2 hours, which included removal of the old one and a trip to his wholesaler to purchase the new elevated one, which my husband and I both love. And, the cost of all of this came in well below $400. I would recommend Sound Plumbing and Rooter to everyone who has ever felt gouged by a plumber or other home contractor. P.S. Owners Marcus and Crystal are very personable and accommodating!

— Kris G. in Olympia, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

I live in McCleary and was having a hard time finding someone to come out and help as I was having a very stress full day I called Sound plumbing and Crystal was very understanding and called back and said they were on their way they were here shortly after and fixed the problem. I am so thankful to Her and her husband Marcus I would highly recommend them they are great! Thank You so much you two you saved my sanity!

— Sandra S. in Mccleary, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

We were very pleased with this business. Marcus was knowledgeable and very pleasant. Charged what he estimated and did the job quickly, efficently, and cleaned up after himself.

— Janet S. in Olympia, WA

HomeAdvisor

Project: Repair or Install Gas Piping

Went above and beyond

— Stephanie N. in Tumwater, WA

HomeAdvisor

Project: Repair or Install Gas Piping

They were professional, prompt and came in on budget. They were able to do a quick turnaround for hooking up gas in our kitchen and on our patio. We highly recommend them!

— Samantha K. in Lacey, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

Ver fast and answered all the questions we had will he did the work.

— Mark J. in Tumwater, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

They were nice and friendly. Their service was awesome.

— Young K. in Lacey, Wa

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

Very nice and professional.

— Jack G. in Tumwater, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

If I can give them a 10 I would. Exceptional customer service, did an excellent job for me and was fairly priced. Very nice people to work with. Will definitely call them again if I need a plumber.

— Diane O. in Lacey, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

Responded immediately. Did a great job. Very nice. Would recommend and hire again.

— Liz H. in Olympia, WA

HomeAdvisor

Project: Install or Replace a Shower

Great service and highly recommend.

— Kevin G. in Lacey, WA

HomeAdvisor

Project: Install or Replace a Shower

good service, good people, professional workmanship. Would recommend to others, and hire again if needed. Karl G. Olympia, Wa.

— Karl G. in Olympia, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain - For Business

marcus was very helpful and did service in a timely manner

— David C. in Olympia, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

Extremely prompt, efficient and courteous. No issues at all.

— Lynn B. in Olympia, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

Marcus was prompt and very professional. He came in cleared the clog and was out within 15 minutes. Price very reasonable. Highly recommend.

— Sara H. in Olympia, WA

HomeAdvisor

Project: Repair or Install Gas Piping

Excellent service and quality. Super friendly and very knowledgeable. Ended up paying more than I had planned or what the rough estimate from HomeAdvisor told me. But they did an excellent job so I guess you get what you pay for.

— Isaac D. in Olympia, WA

HomeAdvisor

Project: Repair or Install Gas Piping

Honest and straight forward job estimate before work performed. I will call them again when I have another project! Very courteous and friendly.

— Roman J. in Olympia, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

Very friendly and professional. Will definitely use them if we need a plumber in the future.

— Michael L. in Lacey, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

I received a call first thing in the morning and received service that afternoon, and they fixed the problem in minutes. I'm so glad I found Sound Rooter & Plumbing!

— Donna B. in Olympia, WA

HomeAdvisor

Project: Repair or Service a Water Heater

They were overall some of the nicest people I've ever met. Extremely timely and efficient. They explained everything to me, worked with my schedule and had my new water heater all set up in a few days. Marcus called me after hours when I first found out my water heater broke and set up to inspect the very next morning. I am very impressed with the quality of their service and would highly recommend them to anyone needing repairs.

— Jennifer B. in Lacey, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

The called immediately...even on a Saturday, were on time. They were efficient, accurately diagnosed this issue and took care of it on the spot. We have asked them for a quote to install some sinks. They are now our preferred plumber. We prefer to hire local and this Husband and Wife team are wonderful.

— Samuel H. in Lacey, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

They called right away to find out my issues. They were prompt and on time. They replaced my exterior faucet and were in and out in no time. They left a nice clean area when they left. They had the replacement parts on hand. They were very professional, and would recommend them to anyone that has plumbing needs.

— Jack P. in Lacey, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

pleasant, courteous people who came the day after Christmas on the same day as called. They even called to see if we wanted them to come early as they had finished their previous job. They left everything clean and tidy. Good communication from start to finish. They are first on my list for any future calls.

— Deborah W. in Shelton, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

Their customer service was wonderful. I would use them again. Kitchen faucet replacement

— Lavonne P. in Olympia, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures 

They responded quickly to my inquiry. I needed to have a toilet replaced. He suggested a newer, water saver model for about the same cost. The installation was professional and on time. I am going to have the other toilet replaced the same way. We are also recommending them to a friend.

— James C. in Olympia, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

Honest employee turned down an opportunity to perform a repair I thought we needed.

— Peter B. in Olympia, WA

HomeAdvisor

Project: Install, Repair or Replace Plumbing or Fixtures

Came after hours only 2 days after problem occurred

— Rick H. in Olympia, WA

HomeAdvisor

Project: Clear a Clogged or Slow Drain

Marcus provided excellent work and was very professional. He also provided detail information and answered all my questions.

— Pendora S. in Lacey, WA

HomeAdvisor

Project: Install Plumbing in a Remodel or Addition

Excellent customer service, on time every time which is rare for a plumber!

— Patrick C. in Lacey, WA

HomeAdvisor

Project: Install Plumbing in a Remodel or Addition

Did a good job, great customer service, was in and out, highly efficient. Would recommend.

— Steve C. in Lacey, WA

HomeAdvisor

Best plumbers in the area! 

We had a massive leak in our sewer line right next to our grinder. After several days and having 7 different companies come out (getting turned down or them being unable to find the source), Sound Rooter & Plumbing returned my call immediately. They headed over and KNEW EXACTLY where to look, dig and diagnose the problem. ( I had scheduled another company that was going to charge a fortune just to try to FIND the leak the next day!) I told them they got the job. They came and had it fixed better than ever, with a few extra preventative measures on top. They cleaned up everything and were extremely polite and professional! 

5 STARS for...

1. Responding promptly to my emergency 

2. Excellent communication 

3. Diagnosed problem immediately ( they know their stuff)

4. Integrity in their work ( went the extra mile to prevent it from happening again.)

5. Cleaned it up better than they entered it.

— Shannon L. in Olympia, WA

Yelp

Excellent service!! After receiving multiple no-show, no responses from other local companies to help me fix a front yard water line leak, Marcus and his wonderful wife responded immediately and were at my home in less than 2 hours. From start to finish, these hardworking folks found my leak and repaired it! They even put our lawn back clean and neat. I highly recommend this company. Thanks so much!

— Maria M. in Olympia, WA

Yelp

Marcus Turner was awesome! I called around to a bunch of plumbers and Marcus answered my request immediately. He came out, to my house, on the same day just 1 hour after I contacted him. He was very kind, courteous, and very helpful. He also offered to return if the problem occurs again for free. I would highly recommend him to anyone.

— Garrick A. in Olympia, WA

Yelp

Crystal and Marcus were a pleasure to work with. I called in the afternoon and they were able to come out the same day to unclog the line. They were friendly, clear communicators and fast at getting the job done. They made a stressful thing waaaaaay better. 

I would highly recommend their business. We will be calling them again if we have other plumbing issues.

— Julie W. in Olympia, WA

Yelp

Kitchen sink clogged up Saturday night. Sunday I tried (unsuccessfully) to clear it. Made arrangements via Yelp for a Monday morning service. Communication was smooth including them touching base over being ever so slightly late. Thankfully it was an easy fix. Time wasn't wasted at all. Marcus took great care of keeping the floors clean on his way in & out as well as while he worked. He also made small suggestions on how to slow pipe build up while he worked. I believe these guys care about what they're doing and want to do not only a good job but provide good customer service.

— Tony D. in Olympia, WA

Yelp

Excellent communication and extremely efficient service. Called 15 plumbers and they were the first to be able to address our urgent issue (toilet macerator). Very good price upon negotiation. Will definitely keep in mind for next time.

— Lindsay S. in Seattle, WA

Yelp

Hired them to fix or replace my outside faucet. Arrived on time, stayed pretty close to his quote and fixed everything quickly at a very fair price. Highly recommend.

— Laurie U. in Olympia, WA

Yelp

Marcus and Crystal were incredibly kind and professional! While other companies weren't able to schedule us for over a week, they were able to schedule us within a day. Very honest about what the issue was with our faucet and upfront about pricing. I would highly recommend!

— Heather B.

Google Reviews

Lacey, WA

BIG SHOUTOUT to Sound Rooter and Plumbing.  We had an emergency plumbing issue involving a septic tank and were at a loss as to what to do.  I called at least 20 plumbing companies and received only one response (from Sound Rooter and Plumbing).    Chrystal responded right away, then correctly diagnosed the issue later over text.  The next morning they we out of their way to squeeze our job in.   They were efficient and pleasant (even after getting stuck on the too-soft gravel driveway we had just installed).   It's such a relief to find a reliable and knowledgeable plumbing company.   I HIGHLY recommend their services.

— Jodi H.

Google Reviews

Lacey, WA

Project: Install, Repair or Replace Plumbing or Fixtures

We had the honor of meeting several people in their business (family) such kind, hard working, and honest people. I would hire them in a minute for other plumbing projects. We couldn't have been more pleased. I know for us its important to hear how well a business does by someone who actually used them. You don't have to hesitate they are awesome!!

— Sandy P.

HomeAdvisor

Olympia, WA